Order FAQ

Payment Methods

Hong Kong

  • Visa, Mastercard directly online on this website
  • Visa, Mastercard, UnionPay, Alipay, Octopus, Apple Pay at TWIC showroom
  • ATM / Bank transfer (HSBC, BOCHK)
  • Online Banking (HSBC, BOCHK)
  • Telephone Banking (HSBC, BOCHK)
  • FPS ID: 4666863
  • Payme

 

Overseas / Outside Hong Kong

  • Visa, Mastercard directly online on this website
  • TT / Online Banking (HSBC, BOCHK)

Bank information:

BOCHK: 012-804-1021867-6 (HOHO GROUP LTD)
HSBC:    848-551768-838 (HOHO GROUP LTD)

We will despatch your order upon receipt of your payment. Please keep all payment proof.


Delivery Service

Hong Kong

  • For all purchases over HK$500 (after discounted, and except furniture), free delivery is included.  Except outlying Islands, remote areas and buildings without lift.
  • For orders below HK$500, extra local delivery fee of $60 is required.
  • For all orders (with stocks), delivery will be done within 7 days (except pre-order items or furniture).  For any address changes after order has been despatched, extra shipping fee may be applied.
  • Order lead time for furniture would be around 10-14 days, for more details, please check with our staff.
  • For any address that is not covered by local courier, please contact us for special arrangement.

Overseas / Mainland China

  • HOHOLIFE can help you to send your orders to overseas or Mainland China.  For shipping cost, please contact our staff.
  • For sending your order to mainland China, extra postage, tax, customs procedures will be required.  Please provide personal ID for tax declaration procedure.
  • For all orders that are returned / failed to be delivered due to the failure on providing client's required personal details, all shipping costs and handling fees for re-sending the order should be paid by the client.

For any enquiries, please contact our staff at 37099320, or email to info@hoholife.com.hk

 


Exchange Orders

For all purchases

  • Customers shall email us on any product defect for item exchange within 7 days (from date of purchase or delivered).  Photos and proofs are required, or else no exchange will be offered.
  • For all exchanged items, please bring back all original packings, free gifts, original receipt.  Any item that is not in its original condition, or is damaged, or with missing parts will be accepted.
  • For all items that are being used or taken out of its plastic wrap or box, no exchange will be offered.
  • Any free gift or sample are not exchangeable.
  • If customers do not apply for stock changes or returns within 7 days, it means the transaction deal is closed, our company will not have any legal responsibilities and will not arrange any stock changes or returns afterwards.
  • No refunds will be provided on any purchase.
  • No exchange will be offered if it is not related to product defect.
  • HOHOLIFE reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.

For any enquiries, please contact our staff at 37099320, or email to info@hoholife.com.hk